Terms of Use

Last updated: January 2025

1. Acceptance of Terms

By accessing and using VES ("Visual Evaluation System"), a service provided by Steppable Inc., you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

VES provides AI-powered session analysis services that integrate with PostHog for session replay monitoring and Linear for issue tracking. Our service analyzes user sessions to identify bugs, UX issues, and product improvement opportunities.

3. User Account

To use VES, you must:

  • Register for an account using Google authentication
  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized use of your account

4. Acceptable Use Policy

You agree not to use VES to:

  • Violate any laws or regulations
  • Infringe upon the rights of others
  • Transmit malicious code or interfere with the service
  • Attempt to gain unauthorized access to our systems
  • Use the service for any illegal or unauthorized purpose

5. Data Processing

By using VES, you acknowledge that:

  • We process session replay data from your PostHog integration
  • AI analysis is performed on your session data to identify issues
  • Suggestions are automatically created in your Linear workspace
  • You maintain ownership of all your data

6. Subscription and Billing

VES offers multiple subscription tiers with different session analysis limits:

  • 1 hour of free analysis
  • Monthly subscription billing
  • No setup fees or hidden charges
  • Cancel anytime with no penalties

Subscription fees are non-refundable except as required by law. Downgrades take effect at the next billing cycle.

7. Intellectual Property

The VES service, including all content, features, and functionality, is owned by Steppable Inc. and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Privacy

Your use of VES is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

9. Disclaimers and Limitations

VES is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee that the service will be uninterrupted, secure, or error-free.

In no event shall Steppable Inc. be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

10. Indemnification

You agree to defend, indemnify, and hold harmless Steppable Inc. and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of VES or violation of these Terms.

11. Termination

We may terminate or suspend your account and access to VES immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the service will immediately cease.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the service. Your continued use of VES after such modifications constitutes acceptance of the updated terms.

14. Contact Information

For questions about these Terms, please contact us at:

Steppable Inc.
Email: team@ves.ai
Website: https://ves.ai

VES - AI Session Analysis for Product Teams