VES - AI Session Analysis for Product Teams

1. Introduction

Steppable Inc. ("we," "our," or "us") operates VES (Visual Evaluation System) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information

When you sign up for VES, we collect:

Name and email address (via Google authentication)
Google account identifier
Company/organization name
Billing information (processed securely through our payment provider)

Integration Data

Through your connected services, we access:

PostHog session replay data and metadata
Linear workspace information for ticket creation
Authentication tokens for these services (stored securely)

Usage Data

We automatically collect:

Service usage patterns and feature interactions
Analysis metrics and performance data
Error logs and debugging information

3. How We Use Your Information

We use the collected information to:

Provide and maintain the VES service
Analyze session replays using AI to identify issues
Create tickets in your Linear workspace
Process payments and manage subscriptions
Send service-related notifications
Improve and optimize our service
Provide customer support
Comply with legal obligations

4. Data Processing and AI Analysis

Our AI system processes session replay data to:

Identify bugs and technical issues
Detect UX friction points
Suggest product improvements
Prioritize and deduplicate issues

AI analysis is performed on our secure servers. We do not use your data to train general AI models or share it with third-party AI services beyond what's necessary for providing VES functionality.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

With your consent
To comply with legal obligations
To protect our rights, privacy, safety, or property
With service providers who assist in operating VES (under strict confidentiality agreements)
In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption in transit (TLS/SSL) and at rest
Regular security audits and vulnerability assessments
Access controls and authentication requirements
Secure data centers with physical security measures
Regular backups and disaster recovery procedures

7. Data Retention

We retain your data for as long as necessary to provide our services:

Account information: Duration of account plus 30 days
Session analysis data: 90 days or your configured retention period
Billing records: As required by tax and accounting regulations
Aggregated analytics: Indefinitely (anonymized)

8. Your Rights and Choices

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Export your data in a portable format
Opt-out of marketing communications
Withdraw consent for data processing

To exercise these rights, contact us at privacy@ves.ai.

9. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your session and authentication state
Remember your preferences
Analyze service usage (via privacy-focused analytics)

We do not use third-party tracking cookies or advertising cookies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

VES is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete that information immediately.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

13. GDPR Compliance

For users in the European Economic Area (EEA), we process data under the following legal bases:

Contract: To provide our services
Consent: For optional features and marketing
Legitimate interests: For service improvement and security
Legal obligations: To comply with applicable laws

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of VES after changes constitutes acceptance of the updated policy.

15. Contact Information

For privacy-related questions or concerns, contact us at:

Steppable Inc.
Email: team@ves.ai
Website: https://ves.ai